Privacy Policy

Last updated: July 18, 2026

1. Information we collect

We collect the information you'd expect from a subscription app that plays audio and remembers where you left off:

• Account information — your email address, and a securely hashed version of your password. We never store your password in plain text.
• Onboarding answers — the short set of questions you answer when you sign up, used to shape your dashboard.
• Usage data — which sessions you play, how long you listen, and your progress through the seven worlds.
• Mood check-ins — the optional, informal check-ins you complete before or after a session. These are for your own reflection and are never scored or shared.
• Payment information — handled directly by Stripe, our payment processor. We receive confirmation that a payment succeeded, but never see or store your full card details.
• Device and technical data — browser type, device type, and general location (city or region level) so we can keep the app working properly.

2. How we use it

We use the information above to:

• Run your account, remember your progress, and keep the player in sync across devices.
• Personalize your dashboard based on your onboarding answers and listening history.
• Process payments and manage your subscription, trial, and billing reminders.
• Respond to support requests you send us.
• Understand, in aggregate, which parts of the app are useful — never by singling out one person's data.

We do not use your mood check-ins or listening history to build an advertising profile, and we do not sell your data to third parties.

3. How we share it

We share information only where it's needed to run the service:

• Stripe, to process payments and manage subscriptions.
• Hosting and infrastructure providers, to store data securely and keep the app running.
• Email delivery services, to send verification codes, receipts, and account notices.

We don't share your information with advertisers, and we don't sell it. If that ever changed, we'd update this policy and notify active subscribers first.

4. Data retention

We keep account and usage data for as long as your account is active, so your history and progress stay intact. If you delete your account, we remove your personal information within a reasonable period, except where we're required to keep limited records (like payment history) for legal or accounting reasons.

5. Your rights and choices

Depending on where you live, you may have the right to:

• Access a copy of the personal information we hold about you.
• Correct inaccurate information.
• Request that we delete your account and associated data.
• Object to or restrict certain uses of your information.

To exercise any of these, email us at hello@essencesia.com — see the Contact page for more ways to reach us.

6. Children's privacy

Essencesia Kids is designed to be used by children together with a parent or guardian's account — it isn't a standalone account a child creates themselves. We don't knowingly collect personal information directly from children beyond what's needed to deliver that content through a parent's account. If you believe a child has provided us with personal information directly, contact us and we'll remove it.

7. Security

We use industry-standard measures to protect your information, including encrypted connections, hashed passwords, and restricted access to production data. No system is perfectly secure, but we treat your information with the same care we'd want for our own.

8. Changes to this policy

We may update this policy from time to time. If we make a material change, we'll let active subscribers know by email before it takes effect.

9. Contact us

Questions about this policy or your data can go to hello@essencesia.com, or through the contact form. Essencesia is designed by EseSphere Limited.